Acceptance and availability of the General Contracting Conditions
By accepting this contract, you declare:
to. That is a person of legal age and with capacity to contract.
b. That you have read and agree to these terms and conditions.
These general conditions regulate the legal relationship that emanates from the contracting processes carried out between the users-clients, from now on, of the Web page located in the url property of Importaciones Kokuro SL, with registered office at C / Mercury 16 PI Torregroses CP : 03690 San Vicente - Alicante and Registered in the Commercial Registry of Alicante. Volume 4039, folio 185, inscription 1 with sheet A-155323. Going forward www.Kmerchan.com
Clients accept the General Conditions from the moment they use or contract the service or acquire any product. This document can be printed and stored by the Clients.
www.Kmerchan.com makes available to these, the email address info @ kmerchan.com so they can raise any questions about the General Conditions.
· Prices:
- All our prices include VAT.
- Prices are exclusive for sale on our website. www.Kmerchan.com reserves the right to make specific promotions in its different points of sale, therefore, the prices may differ in our different platforms, such as physical stores, points of sale, fairs, shows and web page, being in each of them the price marked at the time of purchase, the final price of the product.
- www.Kmerchan.com reserves any possibility of alteration of its pricing policy, at any time and without any complaint from clients or third parties.
· Payment Methods:
We have different forms of payment, you can choose the one that suits you best.
Bank transfer or direct income at the teller window. The banks are charging commission for a point in the concept. If you do not want to pay that commission for concept, send us the proof of payment by mail, indicating the order number to be able to check it.
Credit card
Paypal. 3.5% Management Expenses on the order. With a minimum cost of € 2.50
Shipping will always be € 9.9 + VAT per package. We offer free shipping from € 350 gross. (350.00 € + VAT) In Peninsula and Balearic Islands.
The Cash on Delivery option is only valid for Peninsula, Balearic Islands.
· Shipping:
www.Kmerchan.com proceed to send the order received within 24 hours (working days) to the same as long as you have all the material in stock and it has been verified that payment has been made, except in the case that the payment method chosen is a cash on delivery which is authorized instantaneously.
www.Kmerchan.com reserves the right to demand compensation from the client by means of a complaint before the court if a confirmed order is rejected by the client when it has left our warehouse and / or is attempted to be delivered by the transport company. Running the client with all the costs of the process as stipulated by law. The compensation will be required based on the order, ranging from shipping costs only to shipping costs plus damages.
Delivery times indicated by www.Kmerchan.com. they are specified in each product file, and www.Kmerchan.com strives to respect them. If delays arise, the client can request the cancellation of the order.
The delivery will be considered made when the carrier has placed the products at the customer's disposal and the customer has signed the delivery receipt. It is up to the client to verify the products upon receipt and expose all the reservations and claims that may be justified in the delivery receipt document.
· Notices:
It is the customer's obligation to notify within 24 hours after receiving the order to report any eventuality, lack of material, defect, breakage, etc.
After these 24 hours www.Kmerchan.com will not be responsible for the claims made for this purpose.
· Points Program:
We have a points program that rewards the purchase of some products.
You can see the points that your purchase accumulates in the shopping cart, before finalizing the order. The points are cumulative, and have a real value in Euros. You can always see your points balance in your account. Although the points are cumulative and you will not lose them, you can only spend up to the equivalent of 10 Euros on a purchase. The rest of points will remain in your account and they do not expire. The points will only be effective in your account once the order is paid and confirmed.
Both the points awarded by a product and the value of each point can vary without prior notice if the company deems it appropriate.
· Returns (Right of withdrawal):
www.Kmerchan.com will not accept returns after 14 calendar days (article 44 Law 47/2002).
You must send the form that you will find in this link to the mail to info @ kmerchan.com, indicating the reason for the return of the item, the order number, and if the payment was cash on delivery or bank transfer, indicating a bank account number for make the payment of it.
www.Kmerchan.com will refund the amount of the purchase in the same form of payment that was used, except for returns on customized products or special orders.
www.Kmerchan.com will not accept returns if the product is not presented in perfect conditions.
www.Kmerchan.com will not accept returns if the product packaging is not the original or it is not in perfect condition.
The original packaging must be protected so that it is received in perfect condition, being forbidden the use of seals and adhesive tapes applied directly on it.
If the product is defective you must send an email to info@kmerchan.com or call us at 865 779 301 and www.Kmerchan.com will tell you how to proceed. The usual thing is that you send us a photograph with indicating the defect, and we will send you a new product and a defective collection as soon as possible.
If you have received an item that does not correspond to what you have ordered. We apologize, the guys at the warehouse have been wrong! You must send an email to info @ kmerchan.com or call us at 865 779 301 and www.Kmerchan.com will tell you how to proceed. The usual thing is that you send us a photograph with the article that has arrived. Once checked with the warehouse, we will send you the correct article and the collection of the article that does not correspond.
The Cosplays do not have a refund. At www.Kmerchan.com we provide all the information and advice you need to request the correct size, so we are not responsible if you have been wrong requesting the size of your cosplay. However, if you have made a mistake with your size. We offer you to change the size of the cosplay. Send us an email to info @ kmerchan.com and we will tell you how to proceed.
All returns must be authorized by www.Kmerchan.com
Returns will not be accepted for items brought on request, made to order or as stipulated in the product file as it is a reservation or pre-order.
Returns of items in BOOKING will not be accepted. These items we have to ask our distributors and they are firm orders. No right to refund. Think about it before purchasing the item.
You can return items at our facilities at Mercuri Street, 16 San Vicente del Raspeig 03690 in Alicante.
· Warranty:
In case of defective product, www.Kmerchan.com. must proceed, as appropriate, to repair, replacement, price reduction or termination of the contract, procedures that will be free for the consumer and user.
www.Kmerchan.com responds to the lack of conformity that is manifested within two years of delivery.
The consumer and user must inform www.Kmerchan.com of the lack of conformity within two months of knowing it.
All products for warranty process must be accompanied by a copy of the invoice, manuals and software (if applicable) as well as a written explanation of the defect.
- In charges.
An order will be considered, any order that is NOT processed directly from the shopping cart of the website. When requesting a product on request, 50% of the total amount will be paid in advance.
The orders are firm, so if the order is canceled once the budget is accepted, you will lose the amount advanced.
The orders may vary in their final price for reasons beyond our control. If this happens, the user will be informed of the reasons that led to the price change, and may either assume the variation or cancel the order.
Custom-made products are not entitled to changes or refunds. We guarantee the quality of our shipments, so that, if we detect any problem before the item leaves our warehouses, we will inform you beforehand of your status, including photos if necessary.
· Limitation of liability:
The information provided on this website by www.Kmerchan.com is for information purposes and therefore www.Kmerchan.com does not accept any responsibility for its content (such as the adequacy of a product for a specific purpose).
Except in those cases where it is expressly indicated, neither www.Kmerchan.com nor any of its managers, employees or representatives will be responsible for the possible damages derived from the use of this site. In particular, they will not be responsible for the possible damages caused to people and / or things, nor for the total or partial loss of data and information, nor for the expenses and / or loss of benefits that may arise from the use of the products they sell. www.Kmerchan.com
www.Kmerchan.com is not responsible for the contents of other websites linked to this website. The risks derived from the consultation of such pages correspond exclusively to the client that shall be governed by the terms and conditions of use thereof.
· Overwhelming force:
The parties will not incur any responsibility for any fault due to a major cause. The fulfillment of the obligation will be delayed until the cessation of the case of force majeure.
· Competition:
The buyer may not assign, transfer or transmit the rights, responsibilities and obligations contracted in the sale.
If any stipulation of these conditions is considered null or impossible, the validity, legality and compliance of the rest will not be affected in any way, nor will they be modified in any way.
These general conditions are ruled by the Spanish Law. The parties submit, at their option, for the resolution of conflicts and renouncing any other jurisdiction, to the courts and tribunals of the user's domicile.
Data: CIF B42508317 Importaciones Kokuro S.L.
Company name: C / Mercury 16 - P.I Torregroses C.P: 03690 San Vicente - Alicante
Contact: Landline Telephone - 865779301 - facturacion@kokuroimport.com
Company registered in the Mercantile Register with entry number 1/2017 / 10,754.0,
325 daily, seat 472, volume 4039 folio 185, inscription 1 with sheet A-155323.
