Terms of use

1. General

Using this website and / or registering as a user presupposes the acceptance of these conditions.

2. Ownership of this web page

This website is the property of Importaciones Kokuro S.L. All rights to its content, images, texts, design and software are the property of Importaciones Kokuro S.L.

All elements of this page, including without limitations, its design and content are protected by the laws of Intellectual Property, Industrial Property and international treaties related to Copyright.

3. Use of your Content

Unless explicitly authorized by Importaciones Kokuro S.L., you can not reproduce, transmit or exploit the content of this website in any way.

4. Responsibilities

4.1. Although Importaciones Kokuro S.L. It puts the maximum effort in guaranteeing the precision and accuracy in the content of this web page, this may contain errors or inaccuracies. Consequently, we do not guarantee the veracity, reliability or accuracy of its content.

4.2. Importaciones Kokuro S.L. rejects the responsibility on the information contained in web pages of third parties connected by links, with the websites of Importaciones Kokuro S.L.

4.3. Under no circumstances, Importaciones Kokuro S.L. will be held liable for any damage or prejudice of any kind arising from, or in relation to, the use of this website.

4.4. You must compensate Importaciones Kokuro S.L. against any damage or harm resulting from your breach of these conditions or the use of the content of this website without prior authorization.

5. Severability

If any provision of these conditions lacks or becomes invalid or becomes unenforceable under the applicable law, such stipulation would have no effect, but only to the extent of that precise lack of validity, and will not affect any other provision of the present conditions.

6. Legislation and applicable jurisdiction

These general conditions are ruled by the Spanish Law. The parties submit, at their option, for the resolution of conflicts and renouncing any other jurisdiction, to the courts and tribunals of the user's domicile.

7. Modifications

Importaciones Kokuro S.L. reserves the right to change the content of this web page, at any time and without prior notice.

8. Purpose and scope

Importaciones Kokuro S.L. reserves the right to change the content of this web page, at any time and without prior notice.

The purpose of these General Conditions of contracting and use is to regulate the provision of the information provided in the Kokuro Importaciones e-commerce, as well as commercial transactions that arise between Importaciones Kokuro S.L. and the users of the domain both in the navigation of e-commerce and the acquisition of any of the products offered in it, mean acceptance as a user, without reservations of any kind, of each and every one of those present general conditions of contracting and use. Importaciones Kokuro S.L. You can modify the website to make as many changes and modifications as you deem appropriate and believe necessary for the proper functionality of the same, without the need for prior notice.

9. Acceptance and availability of the General Contracting Conditions

By accepting this contract, you declare:

to. That is a person of legal age and with capacity to contract.

b. That you have read and agree to these terms and conditions.

These general conditions regulate the legal relationship that emanates from the contracting processes carried out between the users-clients, from now on, of the Web page located in the url property of Importaciones Kokuro S.L. with registered office at C / Mercury 16 P.I Torregroses C.P: 03690 San Vicente - Alicante, and provided with CIF B42508317.

Clients accept the General Conditions from the moment they use or contract the service or acquire any product. This document can be printed and stored by the Clients. Importaciones Kokuro S.L. makes available to these, the e-mail address so they can raise any questions about the General Conditions.

· Prices:

- All our prices include VAT.

- Prices are exclusive for sale on our website. In the fairs that we attend, we can make punctual offers.

- Importaciones Kokuro S.L. reserves any possibility of alteration of its pricing policy, at any time and without any complaint from clients or third parties.

· Payment Methods:

We have different forms of payment, you can choose the one that suits you best.

Bank transfer or direct income at the teller window. The banks are charging commission for a point in the concept. If you do not want to pay that commission for concept, send us the proof of payment by mail, indicating the order number to be able to check it.

Banking card (without commission)

Paypal. 3.5% Management Expenses on the order. With a minimum cost of € 2.50

Cash on delivery, 3.5% Management Expenses on the order, with a minimum cost of € 3.50. This payment option will be annulled to customers who return a cash on delivery.

The Cash on Delivery option is only valid for Peninsula, Balearic Islands, Ceuta and Melilla.

 · Shipping:

Importaciones Kokuro S.L. proceed to send the order received within 24 hours (working days) to the same as long as you have all the material in stock and it has been verified that payment has been made, except in the case that the payment method chosen is a cash on delivery which is authorized instantaneously.

Importaciones Kokuro S.L. reserves the right to demand compensation from the client by means of a complaint before the court if a confirmed order is rejected by the client when it has left our warehouse and / or is attempted to be delivered by the transport company. Running the client with all the costs of the process as stipulated by law. The compensation will be required based on the order, ranging from shipping costs only to shipping costs plus damages.

Delivery times indicated by Importaciones Kokuro S.L. they are specified in each product sheet, and Importaciones Kokuro S.L. He strives to respect them. If delays arise, the client can request the cancellation of the order.

The delivery will be considered made when the carrier has placed the products at the customer's disposal and the customer has signed the delivery receipt. It is up to the client to verify the products upon receipt and expose all the reservations and claims that may be justified in the delivery receipt document.

· Notices:

It is the customer's obligation to notify within 24 hours after receiving the order to report any eventuality, lack of material, defect, breakage, etc.

After those 24 hours Importaciones Kokuro S.L. will not be responsible for the claims made for this purpose.

· Returns (Right of withdrawal): will not accept returns after 14 calendar days (article 44 Law 47/2002).

You must send the form that you will find in this link to the mail to, indicating the reason for the return of the item, the order number, and if the payment was cash on delivery or bank transfer, indicating a bank account number for make the payment of it. will refund the amount of the purchase in the same form of payment that was used, except for returns on customized products or special orders, once the item has been received and verified that everything is in perfect condition. will not accept returns if the product is not presented in perfect conditions. will not accept returns if the packaging of the product is not the original or it is not in perfect condition.

The original packaging must be protected so that it is received in perfect condition, being forbidden the use of seals and adhesive tapes applied directly on it.

If the product is defective you must send an email to or call us at 966147399 and will tell you how to proceed. The usual thing is that you send us a photograph indicating the defect, and we will send you a new product and a defective collection as soon as possible.

If you have received an item that does not correspond to what you have ordered. We apologize, the guys at the warehouse have been wrong! You must send an email to or call us at 966147399 and will tell you how to proceed. The usual thing is that you send us a photograph indicating the article that has arrived. Once checked with the warehouse, we will send you the correct article and the collection of the article that does not correspond.

The Cosplays do not have a refund. At we provide all the information and advice you need to request the correct size, so we are not responsible if you have wrong requesting the size of your cosplay. However, if you have made a mistake with your size. We offer you to change the size of the cosplay. Send us an email to and we will tell you how to proceed.

All returns must be authorized by

Returns will not be accepted for items brought on request, made to order or as stipulated in the product file as it is a reservation or pre-order.

Returns of items in BOOKING will not be accepted. These items we have to ask our distributors and they are firm orders. No right to refund. Think about it before purchasing the item.

You can return items at our facilities at Mercuri Street, 16 San Vicente del Raspeig 03690 in Alicante.

· Warranty:

In case of defective product, Importaciones Kokuro S.L. must proceed, as appropriate, to repair, replacement, price reduction or termination of the contract, procedures that will be free for the consumer and user.

Importaciones Kokuro S.L. responds to the lack of conformity that is manifested within two years of delivery.

The consumer and user must inform Importaciones Kokuro S.L. of the lack of conformity within two months of having knowledge of it.

All products for warranty process must be accompanied by a copy of the invoice, manuals and software (if applicable) as well as a written explanation of the defect.

- In charges

An order will be considered, any order that is NOT processed directly from the shopping cart of the website. When requesting a product on request, 50% of the total amount will be paid in advance.

The orders are firm, so if the order is canceled once the budget is accepted, you will lose the amount advanced.

The orders may vary in their final price for reasons beyond our control. If this happens, the user will be informed of the reasons that led to the price change, and may either assume the variation or cancel the order.

Custom-made products are not entitled to changes or refunds. We guarantee the quality of our shipments, so that, if we detect any problem before the item leaves our warehouses, we will inform you beforehand of your status, including photos if necessary.

· Limitation of liability:

The information provided on this website by Importaciones Kokuro S.L. is for informative purposes and therefore Importaciones Kokuro S.L. accepts no responsibility for its content (such as the adequacy of a product for a specific purpose).

Except in the cases in which it is expressly indicated, neither Importaciones Kokuro S.L. Neither any of its managers, employees or representatives will be responsible for any possible damages arising from the use of this site. In particular, they will not be responsible for the possible damages caused to people and / or things, nor for the total or partial loss of data and information, nor for the expenses and / or loss of benefits that may arise from the use of the products they sell. Importaciones Kokuro SL

Importaciones Kokuro S.L. is not responsible for the contents of other web pages linked to this website. The risks derived from the consultation of such pages correspond exclusively to the client that shall be governed by the terms and conditions of use thereof.

· Overwhelming force:

The parties will not incur any responsibility for any fault due to a major cause. The fulfillment of the obligation will be delayed until the cessation of the case of force majeure.

· Competition:

The buyer may not assign, transfer or transmit the rights, responsibilities and obligations contracted in the sale.

If any stipulation of these conditions is considered null or impossible, the validity, legality and compliance of the rest will not be affected in any way, nor will they be modified in any way.

These general conditions are ruled by the Spanish Law. The parties submit, at their option, for the resolution of conflicts and renouncing any other jurisdiction, to the courts and tribunals of the user's domicile.


Data: CIF B42508317 Importaciones Kokuro S.L.

Company name: C / Mercury 16 - P.I Torregroses C.P: 03690 San Vicente - Alicante

Contact: Landline Telephone - 966147399-

Company registered in the Mercantile Register with entry number 1/2017 / 10,754.0,

325 daily, seat 472, volume 4039 folio 185, inscription 1 with sheet A-155323.

Do not miss it and be the first to receive our news!

Importaciones Kokuro S.L. CIF B42508317 

  • 966147399
©2010-2018 Importaciones Kokuro S.L. CIF B42508317